Resident Experience
Perspective, journey, satisfaction
Ramsey County’s Resident Experience Design focuses resident experiences, perspectives, and challenges at the center of our service design and delivery. RX Design advances Residents First Program strategic priorities and is aligned with Race & Health Equity policies
A “resident” is a person, business or organization that maintains a physical or legal presence in Ramsey County
This web page offers a centralized location to provide resources, residents advisory councils information and offer tools to accomplish a comprehensive approach to partner with community.
Design principles
Resolving Root Cause
Ensuring that we solve the core, root issues, not just the problem as presented to us (which is often the symptom, not the cause).
Resident First – Resident Centered.
Place resident experience at the center of our service delivery and design to empower communities and improve our ability to better understand resident priorities through direct engagement.
Co-creating strategies with residents, community partners and county staff.
Taking a systems point of view, realizing that most complications result from the interdependencies of the multiple parts.
Applying solutions actively and repeatedly.
Continually testing and refining our proposals, ensuring they truly meet the needs of the Ramsey County residents and/or people in Ramsey County.
Residents Experience Design principles encourages projects, teams, and departments to collaborate with residents and staff in various modes to inform Ramsey County of resolutions, challenges, and measurements. These principles guide our intentions for residents to focus Ramsey County’s awareness and attention to inefficiencies and pain points, as well as co-design decisions with departments to implement resolutions in real time.
Methodologies include but are not limited to backwards mapping, journey mapping, immediate feedback, formal and informal focus groups, collaborative efforts with resident/county/community project teams or advisory groups and strategic field analysis.
Community engagement groups
Advancing Racial and Health Equity and Shared Community Power has elevated our community engagement approach towards being relationship driven and co-creating solutions alongside residents and communities in a consistent and iterative method.
Community Engagement is an active partnership with those Ramsey County serves to improve the County’s policies, practices, daily operations, and decision-making to achieve equitable outcomes. Community engagement comes in many forms, and levels of participation including informing, consulting, involving, collaborating and/or empowering.
Resident Experience Design upholds shared community power approach to empower residents to develop, identify and recommend county improvements and solutions that provide beneficial outcomes for all.
The following advisory boards, councils and groups provide a space where residents, community partners, and others can connect to the county in an inclusive way to embed their lived experiences and expertise into our day-to-day operations and decision-making processes
Projects & initiatives
Resident Experience Design and meaningful community engagement enables the county to frame current challenges residents face at the forefront of projects and processes.
Current projects and initiatives include:
- Projects and Initiatives
- Better Together Initiative
- Residents First
- COVID-19 Racial Equity & Community Engagement (RECERT and EAC)
- Strategic Priorities
- Advancing Racial and Health Equity and Shared Community Power
- Aligning Justice System Outcomes with Community Values
- Advancing Holistic Approach to Strengthen Families
- Public Health Career Pathways Program
Stay up to date with past and upcoming community engagement events on Ramsey County's calendar
Reports and evaluations
A few of the methods Ramsey County has learned about resident’s values and vision is through direct engagement with residents through focus groups, interviews, and informal conversations.
We value improving Ramsey County’s knowledge and comprehension of residents’ experiences which also strengthen our data and analysis. Review the below links for community conversations, strategic plans, and feedback.
Read research and download data through Ramsey County's Open Data Portal
Contact Us
Connect with Resident Experience
[email protected]