Enterprise & Administrative Services
The objective of Enterprise & Administrative Services is to provide the best possible resident experience and outcomes, prioritizing residents in underserved communities and those with the greatest needs.
Administrative Services
Administrative Services responsibilities include hiring and onboarding, payroll processing, human resources/benefits administration, COOP planning, office space/facilities coordination and administration of various Service Team and cross-county initiatives.
Enterprise Services
The Enterprise Services team includes Service Center staff and Navigators. This team embodies the Residents First strategic priority by connecting residents to county (and community) programs and removing barriers to receiving services. Staff is highly trained to assess resident needs, identify the most appropriate county, community and other government programs and services, and assist the resident in applying for and/or connecting with service experts to ensure the best possible outcome and resident experience. Staff is provided tools and continuous training to be able to provide a global view of county, community and other government programs and services, in order to connect the resident with the best possible solutions to meet their specific needs.
Enterprise Project Management Office
The Enterprise Project Management Office (EPMO) is an internal service organization – a county-wide resource available to Ramsey County Service Teams – providing staff and consulting expertise to plan and manage projects that deliver improvements to our processes, services and capabilities. The EPMO Service Offerings include:
- Process Improvement.
- Process Re-engineering.
- Business Analysis.
- Project Management.
- Program management.
- Organizational change management.
Fundamentally, the EPMO serves as a bridge in creating and managing the link between strategy and results. An organization-wide commitment to project management leads to better results and quicker, more predictable realization of business outcomes. By applying structured project management principals and disciplines to our most important strategic initiatives, the County can accelerate the delivery of improvements to business processes and supporting technologies, which in turn provides greater efficiencies and better services to residents.
Contract Services
Contract Services supports departments across the Service Team in acquiring goods and services in compliance with laws and county policies. Contract Services encourages the acquisition of goods and services from certified small, minority and women owned business entities to advance the county’s racial equity goals. This team negotiates and enforces the best possible terms for contracted services for IPR and provides contract review and/or negotiation assistance for all high-risk county contracts through participation in the Contracting and Purchasing Center of Excellence.