Data story highlights increased demand for financial assistance in Ramsey County
Ramsey County has experienced an unprecedented increase in new applications for financial assistance over the last two years. This increased demand from community, combined with department vacancies, has led to many more phone calls and a growing backlog of applications.
A new story on the Open Data Portal provides weekly statistics about applications, supplemental documents and call processing timelines for transparency and accountability to the community.
Financial Assistance Services is actively working to address the current challenges to improve service delivery for residents. Some of these efforts include assessing and changing staffing models, addressing workload issues, prioritizing staff retention, advocating for additional staff and funding and modernizing systems.
These changes aim to reduce wait times for county assistance and improve the department’s commitment to Residents First.
View the Operational Statistic Dashboard
Ramsey County launched the Open Data Portal as a way for residents to read, research and download data on county programs and services. Learn more at opendata.ramseycounty.us.