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Ramsey County will adopt a resident-centered approach to ensure that county services, applications, and programs are inclusive, accessible, efficient, and provided with exemplary service. Given a dynamically changing social environment and rapidly changing workforce, Ramsey County is committed to being a resident-centered organization that is flexible, nimble, and adaptable, and where we center people to meet the needs of community and our workforce. Ramsey County will accelerate its modernization program and incorporate resident and staff feedback to redesign, modernize and streamline county services. In this way, Ramsey County will provide more resources, services, and language accessibility for residents at service centers, at community sites and virtually. It will improve navigation of county systems to deliver services more effectively for residents and limit the number of times residents are passed across county systems.

Racial equity and shared power

Under this priority, Ramsey County will focus on creating an environment that advances racial, health and digital equity. This requires continued engagement and shared community power, equity strategy management, culturally specific enhancement, and site visits so that all residents have an opportunity to thrive. We will include communities that are most in need and disproportionately impacted, which continue to be our racially and ethnically diverse communities.

Strategic priority goals

• Increase and improve integrated services offered through virtual and in-person service centers and at community partner sites.
• Modernize data management practices to allow residents and staff to tailor services, strategies, and decision making to better meet the needs of community.
• Enhance accountability to residents by formalizing countywide service delivery standards and ensuring understanding of resident rights.

Actionable strategies

• Continue to build the Resident Experience Capability Team through collaboration with the Resident Experience Advisory Council and Resident First Advisory Board, using specific projects to solicit and incorporate resident input when designing solutions, programs, delivery methods, and tools.  Maintain a feedback loop to include residents in all aspects of solutioning, ensuring they are aware of how their input shaped the project direction.
• Expand Service Centers
  • Remodel and expansion of Downtown and Maplewood Service Centers.
  • Expand services offered through Service Centers.
  • Improve and expand language services.
  • Expand virtual services footprint.
• Continue build out of Resident Relationship Management (RRM) capability.
  • Expand to additional services and departments.
  • Develop enterprise architecture and governance.
• Create enterprise data management strategy, including scope, funding, and beginning phased implementation.
• Develop an administrative policy that protects resident rights and establishes countywide service standards.
• Develop a countywide civil rights plan and standardized rights violation submission process with clear roles and responsibilities.