Ramsey County will center residents to meet the needs of community and ensure that county services, applications, and programs are inclusive, accessible, efficient and provided with exemplary service.
Why this is a priority
Given a dynamically changing social environment and rapidly changing workforce, Ramsey County is committed to being a resident-centered organization that is flexible, nimble and adaptable where we center people to meet the needs of community and our workforce. Building off lessons learned from the pandemic and remote service delivery, Ramsey County will accelerate its modernization program and incorporate the Accessible Service Delivery & Facilities Action Plan in redesigning, modernizing and streamlining county services to provide more resources at a single location; provide more options where residents can access county services at service centers, community sites or digitally; and provide better wayfinding of county systems through onsite and virtual navigators to more effectively deliver services for residents and limit the number of times residents are passed across county systems.
Racial equity and shared power
Under this priority, Ramsey County will focus on creating an environment that advances racial, health and digital equity. This requires continued engagement and shared community power, equity strategy management, culturally specific enhancement, site visits and resident skills development so that all residents have an opportunity to thrive. We will include communities that are most in need and disproportionately impacted, which continue to be our racially and ethnically diverse communities.
